We will gladly advise you if you did not find a suitable answer among the frequently asked questions.
Frequently Asked Questions
General questions
How do I find the right size for my clothes or shoes?
To help you choose the right size, we provide a size chart for our products. There you will find precise measurements for clothing and shoes.
You can take your own measurements (e.g., bust, waist, hips, or foot length) and compare them with the size chart. This will make it easier to find the right size for you.
If you are between two sizes, we generally recommend choosing the larger size for a comfortable fit.
If you are still unsure, you can contact us at any time – we will be happy to help you choose the right size.
Do you offer personal style advice if I'm unsure?
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How does the "buy 2, get 1 free" jewelry promotion work?
With this promotion, you can choose 3 pieces of jewelry but only pay for 2 of them. The least expensive piece of jewelry is free.
Simply add three pieces of jewelry to your shopping cart. The discount will be automatically calculated in the cart, so the price of the least expensive item will be deducted.
You don't need to enter a discount code – the price advantage will be displayed directly at checkout.
Does the additional 10% sale discount automatically apply in the shopping cart?
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Order
How long will it take for my order to arrive?
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What are the shipping costs within Austria, EU countries and to Switzerland?
- Austria: €8
- EU countries & Switzerland: €15
If your purchase exceeds €98, we offer free shipping.
This way you can easily save money when making larger orders.
Return
How does the return process work if an item doesn't fit?
If an item doesn't fit or you don't like it, you can return it to us within 14 days of receiving the goods.
Here's how to return an item:
1. Contact our customer service with your order number.
2. We will send you the return information.
3. Return the item well-packaged to the address provided.
Once we have received and inspected the return, the purchase amount will be refunded.
Important notes:
- The item must be unworn, unused, and in its original condition.
- The goods must be in their original packaging.
No refund is possible if:
- the item is damaged,
- the item has been used or worn,
- the goods are not returned in their original packaging.
